Ordering/Shipping Information

What you need to know about orders, returns and shipping.

Can I change or cancel my order after it has been placed?

At this time, we are unable to cancel orders that have been placed, even moments after you've finished checking out. Please triple check that you have your order (ie. blend, size format, whole bean or ground coffee) and shipping address correct.

Where does Kicking Horse Coffee ship to?

We currently only ship to Canada and the USA.

If I am unhappy with my coffee, can I return it?

If you are not happy with the coffee that you've order from our website, our Consumer Care team will happily replace or refund the coffee. However, due to its perishable nature, we don't accept coffee returns. If you have purchased the coffee from a

How long will it take for my order to arrive?

Once an order is placed, it gets fulfilled within two business day. From there, it usually takes between three to ten business days to get to its destination (excluding holidays). Please allow an additional 2-3 business days for deliveries to rural a

How much will it cost to ship my order?

*Shipping will be calculated during checkout.

Why is your website not recognizing my shipping address?

You are most likely on the wrong website. Head to www.kickinghorsecoffee.ca if you are located in Canada and www.kickinghorsecoffee.com if you are in the US and you should be all set!. Please let our consumer care team know if you need further assist

Does Kicking Horse Coffee offer coupons?

To get the latest most fresh and up-to-date news:†sign up for our Newsletter or head to our 'Deals' page. Every so often we include updates on special offers!

I ordered something a while ago but it hasn't arrived yet. Where could it be?

Occasionally the tracking information provided by the carrier may show delivery ahead of schedule. Please allow a few days for the actual delivery. If your order is still delayed or hasn't arrived kindly contact our consumer care team through our Con

What happens if I encounter a problem ordering through a third-party?

If you experience issues with your order through a third-party vendor, we recommend contacting them directly to resolve the situation. However, to avoid any possible inconveniences in the future, consider ordering directly from our website, where you

What should I do if my order shows as delivered but I have not received it?

If your order's tracking status shows as delivered but you have not received the package, there might be instances where it does not get dropped off until a day or two later. You are advised to check your local post office in case the delivery has be