General Inquiries

Ask us a question!

How do I open my bag of coffee?

Peel to open? Nope, cut to open! We’ve had to toughen up our bags a bit to protect those precious beans! Keeping our coffee sealed, fresh and at its best, for you, is so important to us! Pssst- save the tape for a quick roll & reseal.

Why ditch the tin tie?

It’s the right thing to do. We’ve come a long way from our early days. We now roast millions of pounds of coffee each year. That’s a lot of coffee packages. And that means millions of tin ties. We constantly assess how we can reduce our waste and be

Do you offer coupons?

We do not currently have samples or coupons for our coffee, however, you can sign up for our Newsletter to receive 10% off your first order on our Online Store. We promise we won't overload your inbox and you'll also to be notified of upcoming online

What is the best way to store coffee?

For the freshest beans, we recommend storing them in an airtight container once opened, or in the bag with the edge folded tightly and secured with a chip clip, binder clip, or even an elastic band from a bunch of broccoli. The best location for stor

Do you offer samples or sample sizes of your coffee?

Unfortunately, we do not offer sample sizes of our coffee at this time. Sorry to disappoint!

Why is your coffee more expensive on your website than my local grocery store or other online stores?

Great and valid question, but we do have a few reasons for our online pricing. Our website does not compete on price, it’s meant to connect with our people, to offer another way to shop, to offer products that are otherwise only available at our Caf

Do you have a wholesale program for a coffee shop or restaurant?

We do not currently offer a food service program. We’re focusing on roasting deep and delicious coffee (mmmmmm, mmmmm) and selling it in the grocery and retail marketplace. For this reason, we are unable to supply wholesale coffee for Cafes, restaura

Do you have larger bags of ground coffee?

Can you help with an order I placed on Amazon?

Not to pass the buck – we don’t like passing the buck, bucko! – but the best first step is to contact Amazon and work with their returns team to receive an exchange. Amazon as a seller will honor exchanges and refunds, but there is a chance you may h

Do you offer online gift cards?

Unfortunately, we don’t offer gift cards/certificates just yet, but it definitely is something we're looking into in the future.

Is Kicking Horse Coffee certified Kosher?

All Kicking Horse Coffee blends are certified Kosher by Kosher Check.

Can I purchase Kicking Horse Coffee a couple weeks after the coffee has been roasted?

To give you a little background on our beans, our Quality Assurance team has designed our coffee bag to hold in the freshness of the beans for a whole 18 months after roasting. So, you can use the “best before date” on the back of the bag to determin

I am unhappy with my recent purchase of Kicking Horse Coffee. Can you help please?

We’re truly sorry to hear that you’re not satisfied with your recent coffee purchase. Your feedback is very important to us, and we want to make things right. To better assist you and address your concerns, our dedicated Consumer Care team is here to

Why has the cost of Kicking Horse Coffee increased?

Great question and good observation. With the price of Fairtrade and Organic green coffee going up all around the world (along with everything else, include carrier rates), we are forced to charge a premium for premium products. We often offer deals

Have you discontinued your 1KG bags? Why have you moved to a 850g bag?

Yes, we are moving to an 850g package and discontinuing the KG bags. This change to the size format to 850g is simply due to an internal operational change with our packaging supplier. Rest assured, our coffee is packaged and sold by weight, and this

Does Kicking Horse Coffee offer K-cups or single serve pods?

We are also exploring other single-serve options (like Nespresso compatible capsules) but don’t have any firms plans to launch just yet. Sign up for our Newsletter to be the first to know about any upcoming new releases and receive 10% off your firs

I'm having trouble finding my favorite blend at a store near me.

We are so sorry to hear that you are having a tough time tracking down our Coffee. Have you tried using our store locator? It will give a comprehensive list of the many stores that carry our coffee across Canada!. You can also find all our coffee HER

Does Kicking Horse Coffee make instant coffee?

Instant coffee is not something we produce at this time. However, we'll never say never, just not right now!

Just want to let you know we love Kicking Horse Coffee!

Thank you so much for reaching out and for letting us know you love our coffee! We love to hear it! Wishing you all good things...and great coffee,Cheers!

Have you discontinued HooDoo Jo?

Yes, sadly after careful consideration, we have decided to discontinue our HooDoo Jo coffee blend. This decision was not made lightly, as we understand how much our customers love this unique blend. However, in our ongoing efforts to innovate and bri

Have you discontinued Lucky Jim?

Yes, sadly after careful consideration, we have decided to discontinue our Lucky Jim coffee blend. This decision was not made lightly, as we understand how much our customers love this unique blend. However, in our ongoing efforts to innovate and bri

Have you discontinued Z-Wrangler?

Yes, sadly after careful consideration, we have decided to discontinue our Z-Wrangler coffee blend. This decision was not made lightly, as we understand how much our customers love this unique blend. However, in our ongoing efforts to innovate and br

Why have the prices of some coffee products increased recently?

We empathize with customer concerns regarding price increases. Unfortunately, these adjustments are due to factors like rising prices of Fairtrade and Organic green coffee and increased carrier rates. Rest assured, the quality and our commitment to s